Processing B2B orders from Shopify using a Combidesk integration
To process B2B orders from Shopify via the integration, orders must meet certain requirements. The integration checks whether the order contains the following information:
Company name
VAT number
No VAT charged on the order lines
If any of these details are missing, an error message is usually displayed.
VAT Exemption
In Shopify, you can specify whether a customer is exempt from VAT. By unchecking the box, no VAT will be collected from this contact.
For a business transaction to be properly recorded in the accounting system, the order must include a VAT number. By default, you cannot enter this VAT number in Shopify; this is a feature available within Shopify Plus. However, the integration recognizes the VAT number if it is entered in the order notes or with the contact.
