What kind of error message?
''Order with order number XXXX contains no customer information.''
What is the cause?
There is no customer information available in the order. This often occurs with POS orders.
What is the solution?
Enter a POS debtor number in the integration settings.
Step-by-Step Plan to Create a Customer in Sage Business Accounting
Log in to Sage Business Accounting
Open your Sage Business Accounting application or log in to the web portal using your credentials.
Access the Contacts Section
Once logged in, from the main dashboard, navigate to the ‘Contacts’ section. This can usually be found in the main menu.
Click ‘Create’
In the Contacts section, click on ‘Create +’ to begin creating a new customer profile.
Choose a Name & Reference
Choose a name for the contact, such as POS Shopify.
Edit the newly created customer and enter a Reference, for example POS:
Add an Invoice Address
The newly created POS customer must have an invoice address. You can add this under the Contacts and Addresses tab within the customer’s contact details.
Add an existing address, such as your company’s address.
Open the Sage Business Cloud Accounting app in your Shopify store
Log in to your Shopify store.
Navigate to Apps or use the search function to find Sage Business Cloud Accounting.
Edit the integration settings
Go the Configuration step Customer id for Point of Sale orders
Enter the Reference of the newly created customer from Sage.
Click on Confirm.
Save the settings of the integration.