All Collections
Error messages
Incorrect credentials for CCV Shop user
Incorrect credentials for CCV Shop user
Updated over a week ago


Installation failed. Please try again, or contact us via chat or email at Details: Response code 401: Incorrect credentials for CCV Shop user:

[api key given is expired]


It is likely that you were logged into your browser session for too long. Your browser window was open for too long, causing the issued API key from CCV Shop to expire and the installation could not be completed.


We advise you to reinstall the integration. If necessary, first remove the existing installation and clear your browser cache if it does not immediately work again.

TIP: Install the basic integration first, as this will save time and likely lead to a successful installation. Once you have installed the integration, you can always adjust your settings.

Did this answer your question?