Is your free trial about to expire? Or would you like to order your integration in advance? In this article, we explain how the ordering process works and what you should take into account.
1. Ordering before the end of your trial period
Each Combidesk integration comes with a 30-day free trial. If you place your order before the trial ends:
The remaining days of your trial will be added to your paid subscription.
You’ll only receive the invoice after your trial period ends.
You’ll avoid having the integration automatically disabled.
You can order your integration via the link in your Combidesk dashboard or the reminder email you receive near the end of your trial period.
2. Payment via platform or directly to Combidesk
Depending on the platform you use, payment is processed differently:
CCV Shop, Lightspeed, and Shopify: These integrations are billed through the platform itself. You’ll find the costs on the platform’s invoice.
Other integrations: These are billed directly by Combidesk.
3. Payment options with Combidesk
When paying Combidesk directly, you can choose between two payment methods:
a) Direct debit (recommended)
Authorize us via a one-time €0.01 payment from your bank account or credit card.
No administration fees.
Quick and hassle-free.
b) Invoice (manual payment)
You’ll receive an invoice via email.
You’ll need to manually pay per billing period.
Note: This method includes a €3.00 administration fee per billing period.
💡 Tip: Save on fees by choosing direct debit.
4. Discount on annual plans
If you choose an annual subscription, you’ll receive a two-month discount on the total price — ideal if you plan to use the integration long-term.
5. Invoicing and invoice retrieval
Once your order has been processed:
You’ll automatically receive an invoice by email.
Your invoice will also be available in your Combidesk dashboard after the period ends. Log in and visit: combidesk.com/accountsettings?deeplink=invoicing.
Still have questions or need help placing your order? Feel free to reach out to us at support@combidesk.com.