CMUT012 - Offset account has an incorrect category
This message may have several causes.
This error message may have multiple causes. Your source invoice contains a general ledger account that does not exist in e-Boekhouden. The integration falls back to the default contra account that was chosen in the integration.
Your selected contra account is not a revenue account. The contra account must always be a revenue account. Perhaps you have selected a creditor account? Please select the contra account that is related to the received amount. This option is only available if you have created more than 1 debtor account.
Step 1: e-boekhouden.nl settings.
To resolve the incorrect category of the general ledger account "Contra Account" in e-boekhouden.nl, follow the steps below:
Go to the "Management" tab.
On the left-hand side menu under 'Configuration', click on "General Ledger Accounts" and search for the general ledger account that you want to use as the contra account where the transactions should be booked.
Click on the name of the general ledger account to open its details.
In the details of the general ledger account, you should find an option to adjust the category.
Select the correct category 'Profit and Loss' for the general ledger account and save the changes.
Verify that the category has been updated and applied correctly.
See the screenshot below as an example:
Step 2: Combidesk integration settings.
In the integration: simply adjust the contra account.
You can do this by logging into your Combidesk-account.
Once you are logged in, you will be directed to a new page displaying an overview of your integration(s).
Navigate to the desired integration and below it, you will see several icons.
Click on the icon that contains a pencil. You will be taken to a new page displaying the overview of connected accounts.
Now click on the blue button 'edit configuration'.
Proceed to the next step: 'Contra Account'. Click on the dropdown field and select the correct general ledger account to be used as the contra account.
Click on 'Save and go back'.
The error message should now disappear upon the next synchronization.
If this is not the case and the error message persists, we kindly ask you to repeat all the steps once again.
If you are unable to resolve the issue, please contact our support department for assistance.