• How to install the Live Chat App
  • How to use the Live Chat App
  • FAQ


How to install the Zendesk Chat App

Step 1a) Create a Zendesk Chat account

In order to connect your Zendesk Chat widget to your Shopify store you need to create a Zendesk Chat account. No account yet? Vistit https://www.zendesk.com/chat/ and create your account. You'll need the Zendesk Chat credentials later on.

Step 1b) Create a Shopify account
No Shopify account yet? You can easily create an account here.


Step 2) Install the app from the Shopify app store

Go to the Zendesk Chat app in the Shopify app store here and click on the green GET button.

Step 3) Installation page

Your now forwarded to the install page. Click the blue button 'INSTALL APP'.

Step 4) Configure the app


Complete your Zendesk Chat login information. Fill in your Zendesk Chat credentials (email + password) and press 'TEST AND SAVE'.

You'll see a success message:

When the credentials are incorrect, we'll show this message:

PLEASE NOTE: there is a difference between your Zendesk account and your Zendesk Chat account! You should be able to login here too.


Step 5) Enter your email address 

Please enter your email address so we can send you a message if problems occur with your integration. Then press the orange button 'FINISH INSTALL'.

We're now installing your Zendesk Chat widget on your website. In several seconds you'll have your chat widget visible on your site. 

When the installation has succeeded we're showing this message:


How to use the Zendesk Chat App

In order to chat with your customers you need to go to your Zendesk Chat dashboard. Use this link to get there. You can also click on the app in your Shopify dashboard. We'll guide you to the app configuration page. On the top left corner you can access your Zendesk Chat account through the 'GO TO YOUR ZENDESK CHAT ACCOUNT' button.

Edit your widget

Go to your Zendesk Chat dashboard and click in the left menu 'Widget'.

Here you can edit the Widget Appearance and other setting. PLEASE NOTE: you don't need to paste any code into your Shopify theme.

Download Zendesk Chat for Mobile

Zendesk Chat for Android. Please visit this information page or download directly from the Google Play Store
Zendesk Chat for iOS. Download directly from the Apple App Store.

Zendesk Support



Do I need to pay for Zendesk Chat?

  • Zendesk has a freemium model (LITE). You can use LITE for free, but please note: the integration between Shopify and Zendesk Chat isn't free, we've build this seamless integration for you and we'll charge you $5 per month. For all additional Zendesk Chat plans go to here.

Did this answer your question?