Table of contents
1. Connect to DISH
To connect to DISH, you need a Client ID. This is provided by Eijsink and can be entered when setting up the connection in Combidesk.
2. Connect to Exact Multivers
For a connection with Exact Multivers, it is helpful to have all the required login credentials ready in advance. Below you will find an overview of the required login credentials:
Portal username: This is the regular login name of the user without "@u4bsw.nl".
Portal password: The corresponding password of the portal user.
Multivers username: In many cases this is "SYSTEEM".
Multivers password: This password is often blank. In some cases, however, it may have been changed; in that case, the password is known to the administrator of the environment.
Below an example (in Dutch):
3. Configuration of the integration
For the integration to work properly, it must be configured correctly. In the paragraph below, we'll go through all the steps of the integration in sequence. Before starting the installation, we recommend that you first carefully read through these steps.
Configure these DISH steps:
Select store(s)
Select the store(s) for which the tickets should be transferred. If no store is selected, all stores will be transferred.Starting point transfer
Either enter the marker or the order number of the ticket that is the starting point of the transferInclude invoice tickets in cash booking
Should invoices on account be included in the daily cash bookings?Payment methods to exclude
Select the payment method(s) for which tickets should not be processed.Enable transfer of tips
Should the tips be transferred to Exact Multivers?Sync transfer invoices on account
Should invoices on account be transferred?Group orderlines
Should orderlines of tickets on invoice be grouped?Customers
Transfer customers from Exact Multivers to DISH?
Configure these Exact Multivers steps:
Select administration
Select the administration to connect toSelect cash journal
Select the cash journal in which the entries should be madeVat code mapping
Map the Software Gemak vat codes to the DISH vat codesRevenue group ledger mapping
Map the DISH revenue groups on the corresponding ledger accounts in Software GemakPayment method ledger mapping
Map the DISH payment methods on the corresponding ledger accounts in Software GemakDefault ledger account
Select the default ledger account to book the revenue onSelect default payment condition
Select the default payment condition for invoicesCreate articles
Indicate if you want to create items in Exact Multivers if they don't exist. Only articles used in an order will be created.Select default payment method ledger account
Select the default ledger account to be used for the payment methodSales point cost centre mapping
Map the DISH sales point on the cost centres in Software GemakDefault cost centre
Select the default cost centre to be used for the bookingsRecycling deposit ledger account
Select the ledger account for recycling deposit itemsTip ledger account
Select the ledger account for tipsDefault debtor number
If you want to book your orders on a default debtor, enter the customer number of that default debtor hereRecycling deposit product
Enter the product id of the recycling deposit product hereDefault email address
Enter the default email address to be used for new customers (if not filled in DISH)
4. The Combidesk customer dashboard
How does the dashboard work?
If you've created a new Combidesk account or installed a integration, you'll receive an email with access to your Combidesk account. When you log in to combidesk.com, you'll arrive at the dashboard. This is where your integration is located. From here, you can easily adjust your integration and account settings, view the integration logs (history), and access support.
What can you view via your Combidesk account?
From your Combidesk dashboard you also have access to your account settings, connected accounts, billing and support.
5. What can you expect from Combidesk?
We understand you're busy or perhaps have little software experience. That's why our specialized team is always ready to help. Take advantage of our installation packages to save yourself even more time.
Installation appointment
If you're short on time or would like us to handle the entire installation, take advantage of our remote implementation support. We'll take care of everything for you right away and deliver a fully functional connection. For most connections, installation support costs a fixed fee of €150, while others cost €300. If you decide not to continue with the connection after the trial period, there's no charge. Schedule an installation appointment below and schedule it right away.
Explanation of service level (SLA) subscriptions (Basic, Pro, Premium)
To help you use our integration effectively, we offer three service levels: basic, pro, and premium. You can always change the service level in your integration. The price will be adjusted for the next billing period.