Connect Shopify with Exact Online and automatically process webshop orders in your accounting. Always up-to-date revenue figures in Exact Online. Try it for free.
Table of contents
1. How this app works
With our Shopify Exact Online integration, you can quickly automate your accounting. All our integrations are easy to install and OSS compatible.
2. Connect to Shopify
You install a Combidesk connection directly from the Shopify App Store. Log in to the Shopify App Store and search for the app you want to install. Click Install on the app page.
Before the installation is completed, Shopify displays an overview of the data and parts of your store that the app is requesting access to (Shopify Help Center).
Read through this and then click Install to confirm.
After clicking Add app, you authorize the connection to read and/or write data from your webshop. Once that is done, the connection with Shopify is established and you will be automatically redirected to the configuration steps where you can set up the connection further. After completing all the steps, you approve the monthly license fee.
Your installed apps can always be found afterwards via Settings → Apps in your Shopify admin environment (Shopify Help Center).
3. Connect to Exact Online
To start connecting to Exact Online, click the "Connect your.." button:
Exact Online uses different country codes. When connecting, select the correct country code and click "Save":
This takes you to Exact Online's login screen. First enter your username (Gebruikersnaam), and your password (Wachtwoord) on the next:
To connect properly to Exact Online, it must be configured correctly. Do this before continuing with the integration configuration. The button below will take you to a collection of articles explaining how to set up Exact Online.
4. Configuration of the integration
For the integration to work properly, it must be configured correctly. In the paragraph below, we'll go through all the steps of the integration in sequence. Before starting the installation, we recommend that you first carefully read through these steps.
Configure these Shopify steps:
Based on which status should orders be synced to Exact Online?
Please indicate below for which order status(es) the app should synchronize the order. Please note: once an order has been synchronized to Exact Online, any subsequent changes in Shopify will no longer be updated in Exact Online.
Are you using a Payment Service Provider (PSP)? Please note that the order must be in Exact Online before the payment, otherwise the payment cannot be matched with the outstanding item.Export existing orders
Do you want to export existing orders from ShopifyFullfillment date
Should the fulfillment date be used as the order date?Add discount order lines
Do you want the discount on a separate order line?Select product identifier
Which product identifier should be used to match? If you choose barcode, make sure the barcode is filled for every product variant.Do you want to add prefixes and suffixes to order numbers?
If you choose 'No' order numbers will be transferred as-is. If you choose 'Yes' the prefix and suffix that you have configured in Shopify (at Settings > Store details > Order ID format) is added to the order number. Note: existing orders won't be adjusted. Read this article (Dutch) for more information on prefixes and suffixes in Shopify.
Choose 'Yes' when you connect multiple Shopify stores to the same bookkeeping administration.Export existing refunds
Do you also want to export refunds from Shopify. Note: Cancelled orders are not considered refunds.Sync Shopify Payments transactions?
Are you using Shopify Payments as your payment service provider (PSP)? If so, you can indicate here whether you want received payments to be automatically processed in your accounting.
Choose "Yes" if you want the payouts from Shopify Payments to be automatically matched to the corresponding open entries in your accounting after settlement. Additionally, the associated transaction fees will be posted automatically. This automates the reconciliation process within your accounting.
Choose "No" if you are not using Shopify Payments, or if you prefer to track the payments manually in your accounting software.Export existing Shopify Payments transactions
Do you want to export existing Shopify Payments transactions?
Configure these Exact Online steps:
Select Exact Online administration
The administration the entries will be booked inSelect journal
Select the journal in which the sales entries should be bookedOrder insertion type
Specify how the orders should be inserted into Exact Online.
Choose 'Yes' at the 'Create items' step when you choose 'Sales invoice' or 'Sales order' and don't manage items in Exact Online.
This article explains the difference between a sales booking, sales invoice, and sales order.
If you choose 'Direct sales invoice', you might require the Plus, Professional, or Premium edition of Exact Online.Create items
Indicate if you want to create items in Exact Online if they don't exist. Only articles used in an order will be created. Articles in Shopify should have article codes.Sending costs item
Enter the article code of the item to book the shipping costs onCosts item
Enter the article code of the item to book the costs onDiscounts item
Enter the article code of the item to book the discounts onTip item
Enter the article code of the item to book the tips onDesired invoice status, and preference for sending the invoice
Indicate what status the sales invoice should have in Exact Online. You can also choose to have Exact Online send the invoice.
Note! We only do the actual sending for invoices that are not part of the initial export of invoices.Use item ledger accounts
Below, indicate whether you want to use the general ledger account of the item/item group from Exact Online if available or the general ledger account from the configuration of the integration.Gift card item
Select the ledger account for gift cardsExact Online VAT mapping
Select the correct VAT codes for each category to ensure that the appropriate rates are accurately applied to your Shopify orders in Exact Online. For business-to-business (B2B) sales within the EU, make sure to link the 'VAT inside EU' category. Read the following article to learn more about processing B2B orders.How do you want to handle VAT for orders to individuals in other EU countries?
Do you ship to individuals in other EU countries? Then you can pick one of the VAT arrangements below. If you want to keep using the rules of before July 1, 2021, select "Charge VAT based on the webshop's country", then the regular VAT of your country will be charged.
For more information, please see this Exact article.Default sales revenue account for 'Unieregeling (OSS)'
Select the default ledger account to book your revenue on in case you make use of the 'Unieregeling (OSS)'.Country-specific general ledger accounts for OSS?
Do you want to book the revenue from OSS orders to a separate general ledger account per country? If you choose 'Yes', then under the question 'Book revenue', select the option 'Per country' and link each country to the appropriate general ledger account. If you choose 'No', the revenue from OSS orders will be booked on the default revenue general ledger account for 'Unieregeling (OSS)'.Book revenue
How would you like the revenue to be booked?Exact Online general ledger mapping
Connect the countries of Shopify to your Exact Online general ledgerExact Online general ledger mapping
Connect the VAT categories of Shopify to your Exact Online general ledgerLedger account revenue
Select the default ledger account for sales revenueDefault debtor
If you want to book your orders on a default debtor in Exact Online, enter the code of that default debtor hereShipping costs ledger account
Select the ledger account for shipping costsGift card ledger account
Selecteer de grootboekrekening voor cadeaubonnenDebtor number for Point of Sale orders
Do you make use of a Point of Sale in Shopify and do you want to book these orders in Exact Online as well? Then please enter the debtor number of the debtor on which these orders should be booked.Ledger account POS revenue
Select the default ledger account for POS sales revenueService level
Pick a Service level matching your needs. You can always change the it at a later time, and the price will be adjusted accordingly.Bank journal for payments
Select the bank journal where Shopify Payments transactions should be recorded.<br/
Tip: Create a separate bank journal in Exact Online for these payouts. This keeps your bookings organized and prevents them from mixing with your regular bank transactions.Ledger account debtors
Select the ledger account for debtorsLedger account Payment Service Provider costs
Select the expense account where the transaction fees of Shopify Payments should be booked.
Note: Only accounts of type Other Expenses are shown. If your account is not listed, change its type or create a new account with this type.General ledger account for payouts
Select a suspense account to post the payout amount. The integration will record the payout as a negative entry on this account. Ideally, also link the corresponding bank transaction to this account to ensure proper reconciliation.
Note: Shopify Payments payouts are made by Stripe Technologies, which is the description you will see on your bank statement.General ledger account for outgoing payments
Select the ledger account for outgoing paymentsBook currency differences
Do you want to book currency differences between payouts and sales entries on the ledger account for currency differences? The difference will only be booked if it is less than 2% of the sales entry amount.Currency difference journal
Select the journal in which currency difference entries should be bookedLedger account currency differences
Select the ledger account on which to book the currency difference between the sales entry and the payout
5. The Combidesk customer dashboard
How does the dashboard work?
If you've created a new Combidesk account or installed a integration, you'll receive an email with access to your Combidesk account. When you log in to combidesk.com, you'll arrive at the dashboard. This is where your integration is located. From here, you can easily adjust your integration and account settings, view the integration logs (history), and access support.
What can you view via your Combidesk account?
From your Combidesk dashboard you also have access to your account settings, connected accounts, billing and support.
6. What can you expect from Combidesk?
We understand you're busy or perhaps have little software experience. That's why our specialized team is always ready to help. Take advantage of our installation packages to save yourself even more time.
Installation appointment
If you're short on time or would like us to handle the entire installation, take advantage of our remote implementation support. We'll take care of everything for you right away and deliver a fully functional connection. For most connections, installation support costs a fixed fee of €150, while others cost €300. If you decide not to continue with the connection after the trial period, there's no charge. Schedule an installation appointment below and schedule it right away.
Explanation of service level (SLA) subscriptions (Basic, Pro, Premium)
To help you use our integration effectively, we offer three service levels: basic, pro, and premium. You can always change the service level in your integration. The price will be adjusted for the next billing period.
7. FAQ (Frequently Asked Questions)
How often are the data synchronized?
This integration synchronizes automatically every 120 minutes by default. You don't need to do anything for this. If a synchronization fails, the integration will retry it in the next run. If the issues persist, we will notify you by email.
What permissions do I need to have in Exact Online?
In Exact Online, you need to have the appropriate permissions for Sales entry, Sales invoice, or Sales order. You can coordinate this with your accountant or with Exact Online. You can find the settings in your Exact Online account.
Can the PDF of the order be included when sending it to Exact Online?
No, unfortunately, technically the PDF cannot be read and therefore cannot be included when sending it to Exact Online.
Can I connect multiple Shopify webshops?
Certainly. For this, you need to install the integration separately for each webshop.
Do I need to synchronize items?
Items are not necessary for Sales bookings. Only when you choose to create Sales invoices or Sales orders in Exact Online, a match is made based on the item code. To create an invoice or order, the items need to exist or be created in Exact Online. Make sure you have filled in the item codes in Shopify as well. NOTE: if you already have items in Exact Online, make sure that the VAT codes match what you have set in the integration settings.
Is inventory synchronized?
Inventory is only updated in Exact Online for Sales invoices and Sales orders. Shopify is considered the leading source of inventory information. Manual inventory adjustments made in Shopify are not reflected in Exact Online. Additionally, inventory changes made in Exact Online do not sync back to Shopify.
Are credit orders also added and how exactly does that work?
Yes, the integration also syncs refunds. As soon as you refund a Shopify order, a credit note (invoice with a negative amount) of that order will be created in Exact Online. NOTE: canceled orders will not be processed. So don't cancel an order when it still needs to be synchronized as a credit order.
Can you help with the installation of this integration?
Absolutely 😀! If you don't have the time or find the setup too complicated, no problem! We can handle the installation of this integration for you. There will be a one-time installation fee for this service. If you later decide not to use the integration, we'll refund the installation fee to you.
How do I get the correct VAT on an Exact Online invoice?
Make sure that you have activated the VAT rates used in both Shopify and Exact Online. In that case, the integration will always apply the correct VAT rates. If a rate is missing in Exact Online, we will fallback to a default rate. Also, take a look at our knowledge center and search for 'VAT' for more information.



