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Installation manual for the Lightspeed Exact Online integration

Updated today

With the Lightspeed Exact Online integration by Combidesk, orders are automatically booked as invoices in Exact Online. In this guide, you will go through the installation step by step.


1. Connect to Lightspeed

Log in to your Lightspeed eCom (C-Series) environment.

Go to 'Apps' in the menu.

Search for 'Combidesk' using the search bar at the top.

You will see all available Combidesk apps. Select the app you want to install.

Click the green 'Install App' button in the top right corner.


2. Connect to Exact Online

To start connecting to Exact Online, click the "Connect your.." button:

Exact Online uses different country codes. When connecting, select the correct country code and click "Save":

This takes you to Exact Online's login screen. First enter your username (Gebruikersnaam), and your password (Wachtwoord) on the next:

To connect properly to Exact Online, it must be configured correctly. Do this before continuing with the integration configuration. The button below will take you to a collection of articles explaining how to set up Exact Online.


3. Configuration of the integration

For the integration to work properly, it must be configured correctly. In the paragraph below, we'll go through all the steps of the integration in sequence. Before starting the installation, we recommend that you first carefully read through these steps.


Configure these Lightspeed steps:

  • Export existing orders
    If you want to export existing orders, choose the start date here.

  • Select order statuses
    Select the statuses at which an order should be synchronised. Make sure the order is no longer edited. More details can be found in this article.

    Beware: if all completed orders should be included in the sync, select all three "Completed .." statuses.

  • Select payment statuses
    Which Lightspeed payment statuses should be included? Selecting at least "Paid" is recommended.

  • Select product identifier
    Which product identifier should be used to match?

  • Use invoice number
    Do you want to use the invoice number of the first invoice of the order from Lightspeed in Exact Online instead of the order number?

  • Use invoice date
    Do you want to use the invoice date of the first invoice of the order from Lightspeed in Exact Online instead of the order date?

  • Export credit invoices
    Do you want to synchronise credit invoices, and if so, do you want to export existing credit invoices?


Configure these Exact Online steps:

  • Select Exact Online administration
    The administration the entries will be booked in

  • Select journal
    Select the journal in which the sales entries should be booked

  • Order insertion type
    Specify how the orders should be inserted into Exact Online.

    Choose 'Yes' at the 'Create items' step when you choose 'Sales invoice' or 'Sales order' and don't manage items in Exact Online.

    This article explains the difference between a sales booking, sales invoice, and sales order.

    If you choose 'Direct sales invoice', you might require the Plus, Professional, or Premium edition of Exact Online.

  • Create items
    Indicate if you want to create items in Exact Online if they don't exist. Only articles used in an order will be created. Articles in Lightspeed should have article codes.

  • Sending costs item
    Enter the article code of the item to book the shipping costs on

  • Costs item
    Enter the article code of the item to book the costs on

  • Discounts item
    Enter the article code of the item to book the discounts on

  • Exact Online VAT mapping
    Connect the VAT categories of Lightspeed to your Exact Online account

  • Desired invoice status, and preference for sending the invoice
    Indicate what status the sales invoice should have in Exact Online. You can also choose to have Exact Online send the invoice.

    Note! We only do the actual sending for invoices that are not part of the initial export of invoices.

  • Exact Online general ledger mapping
    Connect the VAT categories of Lightspeed to your Exact Online general ledger

  • Default debtor
    If you want to book your orders on a default debtor in Exact Online, enter the code of that default debtor here

  • How do you want to handle VAT for orders to individuals in other EU countries?
    Do you ship to individuals in other EU countries? Then you can pick one of the VAT arrangements below. If you want to keep using the rules of before July 1, 2021, select "Charge VAT based on the webshop's country", then the regular VAT of your country will be charged.

    For more information, please see this Exact article.

  • Default sales revenue account for 'Unieregeling (OSS)'
    Select the default ledger account to book your revenue on in case you make use of the 'Unieregeling (OSS)'.

  • Debtor number for Point of Sale orders
    Do you make use of a Point of Sale in Lightspeed and do you want to book these orders in Exact Online as well? Then please enter the debtor number of the debtor on which these orders should be booked.

  • Ledger account POS revenue
    Select the default ledger account for POS sales revenue

  • Shipping costs ledger account
    Select the ledger account for shipping costs

  • Use item ledger accounts
    Below, indicate whether you want to use the general ledger account of the item/item group from Exact Online if available or the general ledger account from the configuration of the integration.

  • Map shipment methods on ledger accounts
    Map the shipment methods from Lightspeed on the corresponding ledger accounts in Exact Online

  • Transfer customer numbers
    Should customer numbers be transferred from Lightspeed to Exact Online? If you choose 'No', Exact Online will assign the code for new accounts.


4. The Combidesk customer dashboard

How does the dashboard work?

If you've created a new Combidesk account or installed a integration, you'll receive an email with access to your Combidesk account. When you log in to combidesk.com, you'll arrive at the dashboard. This is where your integration is located. From here, you can easily adjust your integration and account settings, view the integration logs (history), and access support.

What can you view via your Combidesk account?

From your Combidesk dashboard you also have access to your account settings, connected accounts, billing and support.


5. What can you expect from Combidesk?

We understand you're busy or perhaps have little software experience. That's why our specialized team is always ready to help. Take advantage of our installation packages to save yourself even more time.

Installation appointment

If you're short on time or would like us to handle the entire installation, take advantage of our remote implementation support. We'll take care of everything for you right away and deliver a fully functional connection. For most connections, installation support costs a fixed fee of €150, while others cost €300. If you decide not to continue with the connection after the trial period, there's no charge. Schedule an installation appointment below and schedule it right away.

Explanation of service level (SLA) subscriptions (Basic, Pro, Premium)

To help you use our integration effectively, we offer three service levels: basic, pro, and premium. You can always change the service level in your integration. The price will be adjusted for the next billing period.

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