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Installation manual for the Lightspeed SnelStart integration

Updated today

With the Lightspeed SnelStart integration by Combidesk, orders are automatically booked as invoices in SnelStart. In this guide, you will go through the installation step by step.


Table of contents


1. Connect to Lightspeed

Log in to your Lightspeed eCom (C-Series) environment.

Go to 'Apps' in the menu.

Search for 'Combidesk' using the search bar at the top.

You will see all available Combidesk apps. Select the app you want to install.

Click the green 'Install App' button in the top right corner.


2. Connect to SnelStart

To get started, click the "Connect..." button:

You will then be redirected to the following screen:

Log in with a user who has access to the relevant administration.

Note: If you're connecting to a user with an accounting license, read this article first.

Then click "Een enkele administratie koppelen":

Select the desired administration:

Then press "Koppel":


3. Configuration of the integration

For the integration to work properly, it must be configured correctly. In the paragraph below, we'll go through all the steps of the integration in sequence. Before starting the installation, we recommend that you first carefully read through these steps.


Configure these Lightspeed steps:

  • Export existing orders
    If you want to export existing orders, choose the start date here.

  • Select order statuses
    Select the statuses at which an order should be synchronised. Make sure the order is no longer edited. More details can be found in this article.

    Beware: if all completed orders should be included in the sync, select all three "Completed .." statuses.

  • Select payment statuses
    Which Lightspeed payment statuses should be included? Selecting at least "Paid" is recommended.

  • Use invoice number
    Do you want to use the invoice number of the first invoice of the order from Lightspeed in SnelStart instead of the order number?

  • Use invoice date
    Do you want to use the invoice date of the first invoice of the order from Lightspeed in SnelStart instead of the order date?

  • Export credit invoices
    Do you want to synchronise credit invoices, and if so, do you want to export existing credit invoices?


Configure these SnelStart steps:

  • Vat high ledger account
    Select the ledger account to book vat high revenue on

  • Vat low ledger account
    Select the ledger account to book vat low revenue on

  • Vat other ledger account
    Select the ledger account to book vat other revenue on

  • Vat none ledger account
    Select the ledger account to book vat none revenue on

  • SnelStart VAT mapping
    Connect the VAT categories of Lightspeed to your SnelStart account. Beware, use SnelStart vat code 'Geen' for vat tariffs with percentage 0% (i.e. tariffs outside the Netherlands). Read more in our help article (Dutch).

  • SnelStart ledger mapping
    Connect the VAT categories of Lightspeed to your SnelStart general ledger

  • Disable check on email address?
    Should we disable the check if a customer exists by email address?

  • Order insertion type
    Specify how the orders should be inserted into SnelStart. Sales entries will be final invoices in SnelStart. If you choose sales invoices, articles have to exist in SnelStart and the concept sales invoice can still be edited in SnelStart.

  • Order template
    Select the order template to be used for orders

  • Create articles
    Indicate if you want to create articles in SnelStart if they don't exist. Only articles used in an order will be created.

  • How do you want to handle VAT for orders to individuals in other EU countries?
    Do you ship to individuals in other EU countries? Then you can pick one of the VAT arrangements below. If you want to keep using the rules of before July 1, 2021, select "Charge VAT based on the webshop's country", then the regular VAT of your country will be charged.

    For more information, please see this SnelStart article (Dutch).

  • Ledger configuration for OSS orders
    Select a ledger for each OSS vate rate type

  • Article revenue group mapping
    Connect the article revenue groups to the vat tariffs. The article revenue group is used when creating a new article in SnelStart.

  • Include vat on invoice lines
    Indicate if invoice line amounts should be including or excluding vat.

  • Sending costs ledger account
    Select the ledger account to book the sending costs on

  • Sending costs vat low ledger account
    Select the ledger account to book the sending costs with vat low on

  • Sending costs vat other ledger account
    Select the ledger account to book the sending costs with vat other on

  • Sending costs vat none ledger account
    Select the ledger account to book the sending costs with vat none on

  • Including the payment reference in the SnelStart description?
    Do you use a payment provider and do you want the payment reference to be visible in the SnelStart description? This is necessary for automatic reconciliation.

  • Shipping costs article
    Enter the number of the article to book the shipping costs on

  • Service level
    Pick a Service level matching your needs. You can always change the it at a later time, and the price will be adjusted accordingly.


4. The Combidesk customer dashboard

How does the dashboard work?

If you've created a new Combidesk account or installed a integration, you'll receive an email with access to your Combidesk account. When you log in to combidesk.com, you'll arrive at the dashboard. This is where your integration is located. From here, you can easily adjust your integration and account settings, view the integration logs (history), and access support.

What can you view via your Combidesk account?

From your Combidesk dashboard you also have access to your account settings, connected accounts, billing and support.


5. What can you expect from Combidesk?

We understand you're busy or perhaps have little software experience. That's why our specialized team is always ready to help. Take advantage of our installation packages to save yourself even more time.

Installation appointment

If you're short on time or would like us to handle the entire installation, take advantage of our remote implementation support. We'll take care of everything for you right away and deliver a fully functional connection. For most connections, installation support costs a fixed fee of €150, while others cost €300. If you decide not to continue with the connection after the trial period, there's no charge. Schedule an installation appointment below and schedule it right away.

Explanation of service level (SLA) subscriptions (Basic, Pro, Premium)

To help you use our integration effectively, we offer three service levels: basic, pro, and premium. You can always change the service level in your integration. The price will be adjusted for the next billing period.

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