Table of contents
1. Connect to Lightspeed
Log in to your Lightspeed eCom (C-Series) environment.
Go to 'Apps' in the menu.
Search for 'Combidesk' using the search bar at the top.
You will see all available Combidesk apps. Select the app you want to install.
Click the green 'Install App' button in the top right corner.
2. Connect to Verlaten Winkelwagen
The connection with the abandoned cart is automatically established after you have granted permission in Lightspeed or CCV Shop. You do not need to enter any additional login credentials or API key. Once permission has been granted, the connection is active and Combidesk can retrieve the abandoned cart data.
3. Configuration of the integration
For the integration to work properly, it must be configured correctly. In the paragraph below, we'll go through all the steps of the integration in sequence. Before starting the installation, we recommend that you first carefully read through these steps.
Configure these Lightspeed steps:
Send an email to the customer after .. hours
After how many hours of inactivity in your webshop should we send an email to the customer?Send again .. hours after they abandoned their cart
If the previous email didn't lead to a sale, you can send it again after this number of hours of inactivity in your webshop. Make sure this number is higher than the first email.Send again .. hours after they abandoned their cart
If the first reminder didn't lead to a sale either, you can send another reminder. Make sure this number is higher than the previous reminder.
Configure these Verlaten Winkelwagen steps:
Sender email address
This address is also used to send test e-mails to from the mail templates below.Sender name
Best use a name the recipient can easily relate to your webshop or company.The email subject
If used, we'll replace #{{firstname}} and #{{fullname}} with the actual customer values (if available). Enter a subject for at least one language.Template for the abandoned cart email
We'll replace #{{cart}} by the contents of the cart the user abandoned.
The #{{link}} is clickable and restores the cart in the webshop.
Also available are #{{firstname}} and #{{fullname}}.
Don't forget to replace the items in [brackets] (including the brackets itself). Enter a template for at least one language.Should we display prices including VAT?
Do you want to receive a copy of the abandoned cart emails we send?
Add custom params to the cart link? As an example we've prefilled the params with Google Analytics UTM params. Adjust as you see fit.
Do you want to add parameters to the link to the abandoned shopping cart? Add custom parameters, such as Google Analytics UTM tags, to the link to the abandoned shopping cart? Enter them here. By default, the following parameters are already activated:
- utm_source: The source of website visits, such as Google, Facebook, Bing, or Webshop.
- utm_medium: The marketing medium, such as CPC, organic, or email.
- utm_campaign: The campaign name, for example, 'AbandonedCart'.Only send emails to customers who gave consent?
Usually, 'No' would be the best choice for maximum reach, because 'Yes' implies we'll only send email to users who've also subscribed to your webshop's newsletter.Email subject of the first reminder
If used, we'll replace #{{firstname}} and #{{fullname}} with the actual customer values (if available). Enter a subject for at least one language.Email subject of the second reminder
If used, we'll replace #{{firstname}} and #{{fullname}} with the actual customer values (if available). Enter a subject for at least one language.
4. The Combidesk customer dashboard
How does the dashboard work?
If you've created a new Combidesk account or installed a integration, you'll receive an email with access to your Combidesk account. When you log in to combidesk.com, you'll arrive at the dashboard. This is where your integration is located. From here, you can easily adjust your integration and account settings, view the integration logs (history), and access support.
What can you view via your Combidesk account?
From your Combidesk dashboard you also have access to your account settings, connected accounts, billing and support.
5. What can you expect from Combidesk?
We understand you're busy or perhaps have little software experience. That's why our specialized team is always ready to help. Take advantage of our installation packages to save yourself even more time.
Installation appointment
If you're short on time or would like us to handle the entire installation, take advantage of our remote implementation support. We'll take care of everything for you right away and deliver a fully functional connection. For most connections, installation support costs a fixed fee of €150, while others cost €300. If you decide not to continue with the connection after the trial period, there's no charge. Schedule an installation appointment below and schedule it right away.
Explanation of service level (SLA) subscriptions (Basic, Pro, Premium)
To help you use our integration effectively, we offer three service levels: basic, pro, and premium. You can always change the service level in your integration. The price will be adjusted for the next billing period.