With the CCV Shop SnelStart integration by Combidesk, orders are automatically recorded as invoices in SnelStart. This guide walks you through the installation step by step.
1. How this app works
The integration does the following:
Synchronise sales orders from CCV Shop to SnelStart as invoices
Synchronise credit notes from CCV Shop to SnelStart
Map VAT categories from CCV Shop to the correct VAT codes in SnelStart (high, low, other, none)
Post revenue to ledger accounts — configurable separately per VAT rate
Post shipping costs to a (separate) ledger account per VAT rate
Create invoice numbers in SnelStart, prefixed with the order's year
Import existing orders on first installation (optional)
Look up or create debtors in SnelStart, optionally matched by email address
Monitor order status — only orders with a selected status are synchronised
Support EU VAT schemes — including OSS/Union scheme for sales to consumers in other EU countries
The following functionalities are (currently) not supported:
Article management from SnelStart back to CCV Shop
Inventory management from SnelStart back to CCV Shop
2. Connect to CCV Shop
Log in to your CCV Shop environment and go to the App Store.
Search for the accounting or email marketing package you want to connect with. Make sure that the developer is Combidesk.
Open the app and click 'Install'. Then click the green button 'Next'.
After clicking 'Next', you will be redirected to Combidesk, where you can connect the other package and configure the integration.
3. Connect to SnelStart
To get started, click the "Connect..." button:
You will then be redirected to the following screen:
Log in with a user who has access to the relevant administration.
Note: If you're connecting to a user with an accounting license, read this article first.
Then click "Een enkele administratie koppelen":
Select the desired administration:
Then press "Koppel":
4. Configuration of the integration
For the integration to work properly, it must be configured correctly. In the paragraph below, we'll go through all the steps of the integration in sequence. Before starting the installation, we recommend that you first carefully read through these steps.
Configure these CCV Shop steps:
Export existing orders
You may already have orders, do you want to include them? Orders that have been synced before won't be processed again.This may take a while for larger webshops!
Select order statuses
Select the statuses at which an order should be synchronised. Make sure the order is no longer edited. More details can be found in this article.Order paid?
Indicate if orders should be paid to be synchronizedExport existing credit invoices
Do you want to synchronise credit invoices, and if so, do you want to export existing credit invoices?
Configure these SnelStart steps:
Vat high ledger account
Select the ledger account to book vat high revenue onVat low ledger account
Select the ledger account to book vat low revenue onVat other ledger account
Select the ledger account to book vat other revenue onAdd year to invoice number
Prepend the invoice number with the order year in SnelStart. This means an order in 2023 with number 10330 will be added to SnelStart as 202310330.SnelStart ledger mapping
Connect the VAT categories of CCV Shop to your SnelStart general ledgerSnelStart VAT mapping
Connect the VAT categories of CCV Shop to your SnelStart account. Beware, use SnelStart vat code 'Geen' for vat tariffs with percentage 0% (i.e. tariffs outside the Netherlands). Read more in our help article (Dutch).Disable check on email address?
Should we disable the check if a customer exists by email address?Sending costs ledger account
Select the ledger account to book the sending costs onSending costs vat low ledger account
Select the ledger account to book the sending costs with vat low onSending costs vat other ledger account
Select the ledger account to book the sending costs with vat other onHow do you want to handle VAT for orders to individuals in other EU countries?
Do you ship to individuals in other EU countries? Then you can pick one of the VAT arrangements below. If you want to keep using the rules of before July 1, 2021, select "Charge VAT based on the webshop's country", then the regular VAT of your country will be charged.
For more information, please see this SnelStart article (Dutch).Ledger configuration for OSS orders
Select a ledger for each OSS vate rate typeService level
Pick a Service level matching your needs. You can always change the it at a later time, and the price will be adjusted accordingly.
5. The Combidesk customer dashboard
How does the dashboard work?
If you've created a new Combidesk account or installed a integration, you'll receive an email with access to your Combidesk account. When you log in to combidesk.com, you'll arrive at the dashboard. This is where your integration is located. From here, you can easily adjust your integration and account settings, view the integration logs (history), and access support.
What can you view via your Combidesk account?
From your Combidesk dashboard you also have access to your account settings, connected accounts, billing and support.
6. What can you expect from Combidesk?
We understand you're busy or perhaps have little software experience. That's why our specialized team is always ready to help. Take advantage of our installation packages to save yourself even more time.
Installation appointment
If you're short on time or would like us to handle the entire installation, take advantage of our remote implementation support. We'll take care of everything for you right away and deliver a fully functional connection. For most connections, installation support costs a fixed fee of €150, while others cost €300. If you decide not to continue with the connection after the trial period, there's no charge. Schedule an installation appointment below and schedule it right away.
Explanation of service level (SLA) subscriptions (Basic, Pro, Premium)
To help you use our integration effectively, we offer three service levels: basic, pro, and premium. You can always change the service level in your integration. The price will be adjusted for the next billing period.