With the Lightspeed ActiveCampaign integration by Combidesk, customer data is automatically synchronized from Lightspeed to ActiveCampaign. In this guide, you will go through the installation step by step.
1. Connect to Lightspeed
Log in to your Lightspeed eCom (C-Series) environment.
Go to 'Apps' in the menu.
Search for 'Combidesk' using the search bar at the top.
You will see all available Combidesk apps. Select the app you want to install.
Click the green 'Install App' button in the top right corner.
2. Connect to ActiveCampaign
The connection with ActiveCampaign is established via the unique URL of your environment and a specific API key.
Log in to your ActiveCampaign environment via this link. On the following screen, enter your account name.
You will then see a login screen. Enter your login credentials here.
Click on the gear icon ('Settings') in the top right corner.
Go to 'Developer'. Here you will find the required details under 'API Access'.
You need the URL (1) and the Key (2) to establish the connection with ActiveCampaign in Combidesk.
3. Configuration of the integration
For the integration to work properly, it must be configured correctly. In the paragraph below, we'll go through all the steps of the integration in sequence. Before starting the installation, we recommend that you first carefully read through these steps.
Configure these Lightspeed steps:
Export existing subscribers
You may already have subscriptions, do you want to export them?This may take a while for larger webshops!
Customers with subscription?
Only transfer customers with a confirmed newsletter subscription?Customers with completed orders only?
Do you want to synchronize only customers with completed orders? Note, this setting does not affect the synchronization of orders.Select product identifier
Which product identifier should be used to match?Export existing customers
You may already have customers, do you want to export them?This may take a while for larger webshops!
Configure these ActiveCampaign steps:
Select the list
Select the list the contacts will be added toAdd unconfirmed subscribers
Indicate if unconfirmed subscribers should be added too (if applicable)Select a mailing list for customers
Customers subscribed to the newsletter will be added to this list. If you don't select a list (or 'No choice'), none will be transferred.Select a webform to integrate in your webshop
4. The Combidesk customer dashboard
How does the dashboard work?
If you've created a new Combidesk account or installed a integration, you'll receive an email with access to your Combidesk account. When you log in to combidesk.com, you'll arrive at the dashboard. This is where your integration is located. From here, you can easily adjust your integration and account settings, view the integration logs (history), and access support.
What can you view via your Combidesk account?
From your Combidesk dashboard you also have access to your account settings, connected accounts, billing and support.
5. What can you expect from Combidesk?
We understand you're busy or perhaps have little software experience. That's why our specialized team is always ready to help. Take advantage of our installation packages to save yourself even more time.
Installation appointment
If you're short on time or would like us to handle the entire installation, take advantage of our remote implementation support. We'll take care of everything for you right away and deliver a fully functional connection. For most connections, installation support costs a fixed fee of €150, while others cost €300. If you decide not to continue with the connection after the trial period, there's no charge. Schedule an installation appointment below and schedule it right away.
Explanation of service level (SLA) subscriptions (Basic, Pro, Premium)
To help you use our integration effectively, we offer three service levels: basic, pro, and premium. You can always change the service level in your integration. The price will be adjusted for the next billing period.