Connect MijnWebwinkel with Zendesk Chat and support customers directly from your webshop. Faster service, higher customer satisfaction, and more sales.
1. Connect to Mijnwebwinkel
Enter your Mijnwebwinkel token. You can create this in the Mijnwebwinkel admin environment. Go to Settings > Add-ons & Modules > Apps & integrations.
Click 'Add token' and select the correct partner (your app, by Combidesk).
Click 'Save' and copy the token:
Go back to your Combidesk environment, paste the token there and click 'Save'.
Your Mijnwebwinkel account is now connected to Combidesk.
2. Connect to Zendesk Chat
No account yet? Go to https://www.zendesk.com/chat/ to create an account.
Zendesk Chat login: https://www.zendesk.com/login/ Enter your subdomain and click Sign in. You will be taken to a login screen. Enter your email address and password and click Sign in.
You will now be directed to your Zendesk Chat dashboard.
In the left menu bar, go to Settings > Widget. Copy the widget code:
3. Configuration of the integration
For the integration to work properly, it must be configured correctly. In the paragraph below, we'll go through all the steps of the integration in sequence. Before starting the installation, we recommend that you first carefully read through these steps.
Configure these Zendesk Chat steps:
Insert widget code
Copy the widget code available in your Zendesk Chat account here. You'll find it in your account at Settings > Widget.
4. The Combidesk customer dashboard
How does the dashboard work?
If you've created a new Combidesk account or installed a integration, you'll receive an email with access to your Combidesk account. When you log in to combidesk.com, you'll arrive at the dashboard. This is where your integration is located. From here, you can easily adjust your integration and account settings, view the integration logs (history), and access support.
What can you view via your Combidesk account?
From your Combidesk dashboard you also have access to your account settings, connected accounts, billing and support.
5. What can you expect from Combidesk?
We understand you're busy or perhaps have little software experience. That's why our specialized team is always ready to help. Take advantage of our installation packages to save yourself even more time.
Installation appointment
If you're short on time or would like us to handle the entire installation, take advantage of our remote implementation support. We'll take care of everything for you right away and deliver a fully functional connection. For most connections, installation support costs a fixed fee of €150, while others cost €300. If you decide not to continue with the connection after the trial period, there's no charge. Schedule an installation appointment below and schedule it right away.
Explanation of service level (SLA) subscriptions (Basic, Pro, Premium)
To help you use our integration effectively, we offer three service levels: basic, pro, and premium. You can always change the service level in your integration. The price will be adjusted for the next billing period.