Connect Shopify with ActiveCampaign and automatically synchronize customer data for targeted email automation. Increase your revenue with smart Shopify campaigns.
Table of contents
1. Connect to Shopify
You install a Combidesk connection directly from the Shopify App Store. Log in to the Shopify App Store and search for the app you want to install. Click Install on the app page.
Before the installation is completed, Shopify displays an overview of the data and parts of your store that the app is requesting access to (Shopify Help Center).
Read through this and then click Install to confirm.
After clicking Add app, you authorize the connection to read and/or write data from your webshop. Once that is done, the connection with Shopify is established and you will be automatically redirected to the configuration steps where you can set up the connection further. After completing all the steps, you approve the monthly license fee.
Your installed apps can always be found afterwards via Settings → Apps in your Shopify admin environment (Shopify Help Center).
2. Connect to ActiveCampaign
The connection with ActiveCampaign is established via the unique URL of your environment and a specific API key.
Log in to your ActiveCampaign environment via this link. On the following screen, enter your account name.
You will then see a login screen. Enter your login credentials here.
Click on the gear icon ('Settings') in the top right corner.
Go to 'Developer'. Here you will find the required details under 'API Access'.
You need the URL (1) and the Key (2) to establish the connection with ActiveCampaign in Combidesk.
3. Configuration of the integration
For the integration to work properly, it must be configured correctly. In the paragraph below, we'll go through all the steps of the integration in sequence. Before starting the installation, we recommend that you first carefully read through these steps.
Configure these Shopify steps:
Export existing data
You may already have customers and subscribers, do you want to export them?
Configure these ActiveCampaign steps:
Select a mailing list for subscribers
Subscribers will be added to this list. If you don't select a list (or 'No choice'), none will be transferred.Select a list for customers
Select the list the customers will be added toOnly customers who gave consent
Do you want to synchronise only customers who have enabled 'Customer accepts email marketing' (opt-in)?
4. The Combidesk customer dashboard
How does the dashboard work?
If you've created a new Combidesk account or installed a integration, you'll receive an email with access to your Combidesk account. When you log in to combidesk.com, you'll arrive at the dashboard. This is where your integration is located. From here, you can easily adjust your integration and account settings, view the integration logs (history), and access support.
What can you view via your Combidesk account?
From your Combidesk dashboard you also have access to your account settings, connected accounts, billing and support.
5. What can you expect from Combidesk?
We understand you're busy or perhaps have little software experience. That's why our specialized team is always ready to help. Take advantage of our installation packages to save yourself even more time.
Installation appointment
If you're short on time or would like us to handle the entire installation, take advantage of our remote implementation support. We'll take care of everything for you right away and deliver a fully functional connection. For most connections, installation support costs a fixed fee of €150, while others cost €300. If you decide not to continue with the connection after the trial period, there's no charge. Schedule an installation appointment below and schedule it right away.
Explanation of service level (SLA) subscriptions (Basic, Pro, Premium)
To help you use our integration effectively, we offer three service levels: basic, pro, and premium. You can always change the service level in your integration. The price will be adjusted for the next billing period.