What is the problem?
During configuration of your Plug and Pay integration you may see an error that your account is no longer connected. This can happen because the connection expired, the API key was revoked, or authorisation lapsed.
Solution 1: Reconnect your account
Find your Plug and Pay account in the list
Click Reconnect
Log in to Plug and Pay and confirm access
The connection is now restored
Solution 2: Create a new API key
Log in to admin.plugandpay.nl
Go to Settings, Integrations, Developers
Click Add new API key and name it Combidesk
Copy the new key
Return to Connected accounts in Combidesk and reconnect using the new key
Continue with the installation
Once the connection is restored you can continue the setup wizard from where you left off. Need more help? Use the chat in the bottom right corner.